Returns & Exchanges

At Café Britt, we take pride in the quality of our gourmet coffee and chocolates. If you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure you have the best possible experience.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 30 days of receipt to initiate your return or report a quality issue.

• 2.
  Provide Order Details

  Include your order number and a brief explanation of the reason for the return, along with photos if the items arrived damaged.

• 3.
  Prepare Shipment

  Securely pack the items in their original packaging; please note that for food safety, coffee bags must remain unopened for a full refund.

• 4.
  Receive Refund or Replacement

  Once we receive and inspect your package, we will issue a full refund to your original payment method or ship a fresh replacement immediately.